covid19 government compliance

Putting your safety first during the Covid-19 outbreak.

We continue to offer surveys, market assessments, inspections and viewings across all our commercial and residential markets.

The safety, health and well-being of our customers and our employees remains our number one priority. We seek to give assurance of this by strictly adhering to the UK Government’s safer working guidelines and by carrying out risk assessments. Owing to our commitment to keep both our clients and colleagues safe during this period, we also have many self-serve options available to you. These include virtual appointments, 360 virtual reality viewings and enhanced comprehensive photography.

Please also note our stated office hours may vary at this time.

Advice for anyone in the property market.

The below link leads to guidance and advice for people buying, selling, renting or letting residential property during the Covid-19 pandemic, and what to expect from our service at this time.

Covid-19 Property Market Advice

Market-leading research.

Find out More

How we are complying to ensure that we are keeping our customers and colleagues safe.

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work safely from a COVID-19 Secure workplace or work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace. Where people cannot keep 2m apart we have ensured at least a 1m distance and taken all mitiagting actions possible to manage transmission risk
  • We have taken all reasonable steps to provide adequate ventilation in enclosed spaces

What are the potential hazards to our employees, customers and clients?

We recognise that where Covid-19 is present, it spreads easily from person to person. We know that the risk of infection increases the closer you are to another person with the virus and the amount of time you spend in close contact.

There is also potential that the virus remains on surfaces and fabrics, so can be transmitted from shared surface contact.

Who is at risk and how?

Our employees, members, customers and clients may be at risk when in our offices or while in close proximity during property viewings that we are undertaking.

It is necessary for many of our employees to travel for work and they may therefore be at risk while using public transport services or in enclosed spaces where social distancing isn’t possible.

We recognise there is a similar risk to and from our supply chain who support our own activities, are involved with property transactions, or attend properties on our instruction.

We know that any person with even mild symptoms of Covid-19 should remain away from others for at least 7 days and anyone in their household must also self-isolate.

We acknowledge that some people may be asymptomatic and yet still infectious.

What is the risk?

While the number of cases remains high and the R-rate is above the UK government’s target, we consider the risk of Covid-19 spreading to be high were business to be conducted without any additional control measures in place.

We know that Covid-19 spreads easily from person to person and that the resulting symptoms can range from mild to severe. Certain groups of people are recognised as vulnerable where susceptibility is higher.

This risk is expected to reduce gradually, in line with any lowering in the UK’s 5-stage alert level as the number of UK cases drop. It is understood that risk may vary regionally from time to time.

How are we going to control it?

The measures we are taking to manage the risk from Covid-19 are based on the safer working guidelines published by the UK Government and guidance provided by the Royal Institute of Chartered Surveyors. We shall review these measures as guidelines and risk levels change, or should we find that they are no longer effective.

Wherever they are able to do so, our employees continue to work from home and we are engaging with our clients and customers remotely.

We have procedures to make sure that individuals who are advised to stay at home under existing government guidance do not physically come to work. This includes individuals who have symptoms of Covid-19, as well as those who live in a household with someone who has symptoms. These procedures include steps to notify others that those employees may have been in close contact with, where it is appropriate to do so.

We have developed protocols for our employees on conducting business both in our offices and at residential and commercial properties. We have provided training and information to our employees about these protocols, which includes social distancing requirements, good hygiene practices and how to follow them.

Using tools developed by our Strategic Consulting business we have revised the layout of our offices and reduced occupancy levels to accommodate 2m social distancing for both employees and visitors.

Cleaning, handwashing and hygiene procedures have been introduced and resources provided for all of our employees and workplaces.

We will communicate to all of our customers the steps we will take to ensure their safety during property viewings. An example can be found here.

We have emphasised to our supply chain what is expected of them, ensuring that they too will adhere to the safer working guidelines.

Our most recent customer reviews


Sam Keth

I have recently moved into a property through Oakwood Lettings and the process was incredibly smooth great communication throughout. I had the pleasure of being looked after by Shafiq who was there to answer any questions and helpful throughout which was greatly appreciated. Highly recommend them.


David Adam

Highly Recommended. Oakwood Lettings and Estates LTD are outstanding. They are the acting agents for my deaf brother for one year - since he’s moved to Luton. All agents closed their doors as my brother was not a working professional due to his disability and these were the only agents who not only had their doors open but very efficiently took over everything. From finding the perfect place to taking care of any issues that have occurred immediately. Properties that have been offered by them have always been in top condition- never faced any problems. Always there even if it\'s out of their working hours- Special Thanks to Mr. Aqib who has gone out of his way in helping us.


Omar Butt

We enjoyed renting this flat so much, the landlord is fantastic and so helpful. Any problems were fixed the same day or as soon as possible. The location is great too Good service and prompt communication. Aqib in particular has been a real help, replying to my queries even late in the evenings. Excellent service from the property management team at Oakwood. Would recommended to everyone thank you.


Mohammed Faizal

*** Excellent Service *** Excellent service from Akib Very professional and well trained staff always very helpful at Oakwood. They worked tirelessly to secure the right tenants for my property. I've tried a good few agents in Luton but for me Oakwood the best of the Agents. Would definitely use again highly recommended!*****


Maryam Achimugu

With all the negative experiences I've had with estate agents in the country, Oakwood letting & estate Ltd has restored my faith and believe that, there are still some good ones out there. Oakwood letting- a company run by very humane and helpful professionals. I would highly recommend them any day, anytime.


John Babbage

Having myself owned a local Estate Agency (Luton) from 1973-1990 I an able to convey something of a different angle. Aqib has the priceless gift of empathy which comes through in all what he does. I found him very professional, dedicated, and a genuinely kind person , who goes way above whats one might expect from a letting agent. He makes what can for many be a stressful situation into something where the clients feels comfortable. Cant speak highyl enough of him. Any potential landlord or Tenant is lucky to have him..


mohammed farooq

i have recently moved in to a property through Oakwood lettings and the process was incredibly smooth great communication throughout. I had a pleasure of being looked after by shafiq who was there to answer any questions and helpful throughout which was greatly appreciated highly recommend them


Tracee Cossey

Oakwood lettings managed the clean up, repair and readiness of my property. They have consistently delivered a high level of service and gone over and above board when asked to so something.


Tyraa Chanelle

Great customer service, pleasure to be a tenant for these guys. Thanks Aqib!


INAAM Hussain

Nice people got me a lovely property


Femi Sanya

Oakwood letting & estate Ltd is a reliable and spot on letting agent


Mehran Karim

Great service with a smile

Read more reviews »

covid19 government compliance

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