Privacy Policy

Privacy Policy

Effective date: Jun 20, 2024

Oakwood Lettings ("us", "we", or "our") operates the website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies are small pieces of data stored on a User's device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.


The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service - these cookies are essential to enable use of the Website, they manage session information and enable users to navigate through the Website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Oakwood Lettings uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information

Retention of Data

Oakwood Lettings will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Oakwood Lettings will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside The United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to The United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Oakwood Lettings will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, Oakwood Lettings may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Oakwood Lettings may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Oakwood Lettings
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Oakwood Lettings aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Oakwood Lettings. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visitors activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email:
  • By phone number: +441582343128
  • By mail: 3 Collingdon Street, Luton, LU1 1RT

Updating your preferences and opting out

If you wish to stop receiving communications from us, you can update your preferences by clicking here.

Our most recent customer reviews


Sam Keth

I have recently moved into a property through Oakwood Lettings and the process was incredibly smooth great communication throughout. I had the pleasure of being looked after by Shafiq who was there to answer any questions and helpful throughout which was greatly appreciated. Highly recommend them.


David Adam

Highly Recommended. Oakwood Lettings and Estates LTD are outstanding. They are the acting agents for my deaf brother for one year - since he’s moved to Luton. All agents closed their doors as my brother was not a working professional due to his disability and these were the only agents who not only had their doors open but very efficiently took over everything. From finding the perfect place to taking care of any issues that have occurred immediately. Properties that have been offered by them have always been in top condition- never faced any problems. Always there even if it\'s out of their working hours- Special Thanks to Mr. Aqib who has gone out of his way in helping us.


Omar Butt

We enjoyed renting this flat so much, the landlord is fantastic and so helpful. Any problems were fixed the same day or as soon as possible. The location is great too Good service and prompt communication. Aqib in particular has been a real help, replying to my queries even late in the evenings. Excellent service from the property management team at Oakwood. Would recommended to everyone thank you.


Mohammed Faizal

*** Excellent Service *** Excellent service from Akib Very professional and well trained staff always very helpful at Oakwood. They worked tirelessly to secure the right tenants for my property. I've tried a good few agents in Luton but for me Oakwood the best of the Agents. Would definitely use again highly recommended!*****


Maryam Achimugu

With all the negative experiences I've had with estate agents in the country, Oakwood letting & estate Ltd has restored my faith and believe that, there are still some good ones out there. Oakwood letting- a company run by very humane and helpful professionals. I would highly recommend them any day, anytime.


John Babbage

Having myself owned a local Estate Agency (Luton) from 1973-1990 I an able to convey something of a different angle. Aqib has the priceless gift of empathy which comes through in all what he does. I found him very professional, dedicated, and a genuinely kind person , who goes way above whats one might expect from a letting agent. He makes what can for many be a stressful situation into something where the clients feels comfortable. Cant speak highyl enough of him. Any potential landlord or Tenant is lucky to have him..


mohammed farooq

i have recently moved in to a property through Oakwood lettings and the process was incredibly smooth great communication throughout. I had a pleasure of being looked after by shafiq who was there to answer any questions and helpful throughout which was greatly appreciated highly recommend them


Tracee Cossey

Oakwood lettings managed the clean up, repair and readiness of my property. They have consistently delivered a high level of service and gone over and above board when asked to so something.


Tyraa Chanelle

Great customer service, pleasure to be a tenant for these guys. Thanks Aqib!


INAAM Hussain

Nice people got me a lovely property


Femi Sanya

Oakwood letting & estate Ltd is a reliable and spot on letting agent


Mehran Karim

Great service with a smile

Read more reviews »

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